Crocker Park rolls out security robot

Dan Berthiaume
Senior Editor, Technology
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Crocker Park SAM robot
Crocker Park is deploying a security robot known as SAM.

A Cleveland-area shopping center is taking a high-tech approach to ensure security and safety.

Crocker Park has incorporated a next-gen security addition to its existing safety operations. The outdoor shopping and dining destination in Westlake, Ohio, has deployed an autonomous, AI-driven security robot, nicknamed Secret Agent Man, or SAM,  to enhance its security infrastructure.

The robot — Knightscope's K5 Autonomous Security Robot — is equipped with advanced security capabilities, providing real-time monitoring and proactive responses to potential security incidents. Moving at two to three MPH with a 360-degree view, the robot is on the lookout for security events such as theft, car accidents, fires, vandalism and more. 

The robot’s features also include 360-degree video streaming/recording and thermal imaging. Its AI algorithms enable it to detect anomalies and issue alerts to the on-site security team in real-time.

According to Crocker Park, it seeks to deter potential incidents, ensure a rapid response to any arising concerns, and foster safe and welcoming shopping environment. SAM is focused on security, not as an informational tool. (Customers can visit one of 12 digital kiosks for directions and details on all of the center’s stores and  restaurants.)

SAM will also be able to connect shoppers with security if they require help with the push of a button. Designed  to travel in any weather condition, SAM will be used year-round as a community crime stopper and serve as an extension of Crocker Park’s human security staff.

“We are always looking for ways to enhance and elevate our guest experience,” said Stacie Schmidt, VP of marketing at real estate development company Stark Enterprises. “SAM is a welcomed addition to the security team as he will help provide guest assistance, peace of mind and safety for our guests and staff. With this high-tech innovation, Crocker Park is living up to our newly awarded accolade; Top 5 Retail Experience Center in the US by Chain Store Age magazine.”

Added Sean Flanigan, VP of security at Stark Enterprises: “Our priority has always been to provide a safe and secure environment for everyone who visits our center, and the Knightscope robot will play a crucial role in enhancing our existing security measures.” 

Crocker Park features a mix of over 130 local and nationally known retailers and premier dining options as well as office buildings, luxury apartments, and an event venue. It is a part of the Stark Enterprises full-service real estate development portfolio spanning eight states.

“Knightscope has proudly fortified the safety and security programs of mixed-use spaces like Crocker Park since 2015,” said Stacy Stephens, executive VP and chief client officer at Knightscope. “We are delighted Stark Enterprises chose Knightscope to help elevate the experience for those living the Crocker Park lifestyle every day.”

[Read more: 2023’s Top 10 Retail Experiences: No. 5 Crocker Park]